Standard Customer Support Plan

The Command Integration Standard Customer Support Plan offers the following benefits:

Item	Description
Duration	Command Integration service warranty is 12 months from date of service
Response Times	Response within 72 hours of service call request
Equipment	Command Integration passes on manufacturers warranty
Connections	All connections and interconnect cables within the system
Phone Assistance	Business hours phone support
Interactive Whiteboard	Recalibration of interactive whiteboards as required
Fees	Fees charged outside of terms of contract:
	General service call attendance fee: $200 General service call hourly rate: $150 per hour Emergency attendance fee: $250
Locale	Sydney Metropolitan Area - Regional areas POA
Exclusions	Equipment that requires repair or replacement that is not under warranty will be charged at the usual cost and will be in addition to payment for a support plan Damage to equipment caused by tamper or theft or misuse of equipment Damage to equipment caused by lightning strike or power surge Costs incurred if parking cannot be provided to service technician are not included Pricing quoted excludes GST Separate preventative maintenance proposals are available on request
Contract	Fees are charged annually in advance
Annual Fee	$1,900.00 per year excluding GST