Standard Customer Support Plan
- Recommended for customers with up to 3 rooms of equipment
- Save $700.00 per year (based on 4 visits per year).
- Available in Sydney metro.
The Command Integration Standard Customer Support Plan offers the following benefits:
| Item |
Description |
| Duration |
Command Integration service warranty is 12 months from date of service |
| Response Times |
Response within 72 hours of service call request |
| Equipment |
Command Integration passes on manufacturers warranty |
| Connections |
All connections and interconnect cables within the system |
| Phone Assistance |
Business hours phone support |
| Interactive Whiteboard | Recalibration of interactive whiteboards as required |
| Fees | Fees charged outside of terms of contract: |
|
General service call attendance fee: $200 |
|
| Locale | Sydney Metropolitan Area - Regional areas POA |
| Exclusions |
Equipment that requires repair or replacement that is not under warranty will be charged at the usual cost and will be in addition to payment for a support plan Damage to equipment caused by tamper or theft or misuse of equipment Damage to equipment caused by lightning strike or power surge Costs incurred if parking cannot be provided to service technician are not included Pricing quoted excludes GST Separate preventative maintenance proposals are available on request |
| Contract | Fees are charged annually in advance |
| Annual Fee | $1,900.00 per year excluding GST |
100% Australian - the control system of choice for the NSW Department of Education.
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